This story is about an experience we had at Allianz Stadium. We were expecting to be wowed by Elton John (and we were) but we were also wowed by the service!
The X factor in customer service – Allianz Stadium, Sydney Read More »
I think mystery shopping is incredibly valuable in showing our team that we take our business—and our customer service—very seriously. It’s a vital tool to acknowledge great work whilst also finding ways to continue improving our business.
This story is about Bobby, who has built a sustainable business based on good old-fashioned service.
The X factor in customer service – Bobby’s story Read More »
If you want your team to deliver a high standard of customer service consistently, you need to able to simply explain “What does your exceptional service look like?”
Can you explain what exceptional service looks like? Read More »
Human Experience is a mystery shopping company that objectively measures and benchmarks the execution of your service, sales and compliance standards.
We are all about positively shifting the performance of your team in order to provide exceptional customer experiences and improve your business results.