Every mystery shopping report is a ready made tool for your Managers to have a coaching conversation with your team and to hold your team to account when it comes to your customer service standards. Every report, every month provides the trigger to have these conversations; and it’s these conversations that drives performance.

When you mystery shop monthly with more than five mystery shops, our team will provide you with a Group Summary report each month providing you with data trends that can be used to focus your team and drive performance.

For clients with more than twenty mystery shops each month, there is the option of a live dashboard, where you can track your high level mystery shopping results as soon as it gets submitted by our Mystery Shopping team.

For larger clients with more than fifty mystery shops each month, our team will also be able to provide you with custom built sentiment reports, providing you with a summary of the Mystery Shopper’s feelings towards your service and products.

After twelve months of monthly mystery shops, our Client Solutions team will provide you with your Annual Insights Analysis report. This report gives you a full analysis of your prior 12 months data to draw out the overarching trends and identify opportunities.