Find the secret to ordinary customer service...
Mystery shop your business today.
Find the secret to extraordinary customer service...
Mystery shop your business today.
Having trouble getting staff to consistantly deliver?
we got you
One of the most common complaints we hear from employers is their staff are not consistently delivering the desired behaviours when it comes to serving customers. Sound familiar?
There are many reasons why standards slip, but there are three key things you can do to uphold them.
The key to brand experience is consistently doing all three things.
In PersonOnlineVia Phone
Whether you want to focus on the basics with a one-off mystery shop, or receive regular and ongoing feedback for continuous improvement, we will develop and implement a mystery shopping experience uniquely tailored to your brand and your desired outcomes.
you’ll recieve
You’ll also receive recommendations for improvements with the option to provide coaching training for your managers to support them in driving behaviour changes within their teams.
You’ll also have the option to have all reports and data will be delivered to you via our live dashboard.
We’ll be your partner in creating customer service mediocrity
retail
hospitality
fitness
distribution
“Our first few mystery shops showed that we were lacking in several key customer service areas—really basic ones that we should have been nailing. Now we have a measurable tool and some coaching support from Human Experience to make significant changes that have since delivered consistent results. I can’t see ourselves ever not using the mystery shopping feedback to keep us on track!”
Samantha Kourtis, Managing Partner, Capital Chemist Charnwood
retail
hospitality
fitness
distribution
“Our first few mystery shops showed that we were lacking in several key customer service areas—really basic ones that we should have been nailing. Now we have a measurable tool and some coaching support from Human Experience to make significant changes that have since delivered consistent results. I can’t see ourselves ever not using the mystery shopping feedback to keep us on track!”
Samantha Kourtis, Managing Partner, Capital Chemist Charnwood
case studies
