Online Course - Human Experience

Upskill your team with our online course that teaches ‘How to have an effective coaching conversation’

online training program

Upskill your team with our online course that teaches ‘How to have an effective coaching conversation’

‘The beating heart of high performing organisations is good communication and effective conversations’.

At Human Experience we believe that true magic happens when the leaders within your business can have an effective coaching conversation. A well-executed coaching conversation has the power to shift your team’s behaviour, which can have a positive flow on effect to the results of your business.

key learnings

How to have an effective positive reinforcement coaching conversation
How to have an effective constructive coaching conversation

If you’re mystery shopping with us, we believe that all leaders within your business should be able to have an effective coaching conversation with all team members. It’s these critical coaching conversations that bring the feedback contained within the mystery shopping reports to life. All positive results can be reinforced, and any constructive feedback can be discussed, so as to encourage positive change.

"The Coaching Conversation course is an accessible program that my staff have found very helpful. We put our team through this short course when they come on board, to help set the tone of how we communicate around challenges. I would highly recommend this course."

Trisha Cashmere, CEO, The Healthy Body Company
The online course is only $77 per team member.
Online Course|5 Modules

We recognise that not every leader is a natural coach, and that’s okay because coaching is a skill that can be learned by anyone.

And so, we’ve put together this online training program “How to have an effective coaching conversation”. Within 5 modules you will cover:


Module One

Why coaching is an important skill for all leaders

Module Two

The two key skills of a coach; listening and questioning

Module Three

Introduction of the 5-step coaching conversation method

Module Four

The positive reinforcement coaching conversation (using the 5-step method)

Module Five

The constructive coaching conversation (using the 5-step method)

The program is a competency based and assessed training program. A learner must score 100% in the multiple-choice questions in the first 3 modules to progress and one of our coaches will assess the learner’s ability to apply the 5-step method in modules 4 and 5. Once the learner has displayed an ability to apply the 5 step method, they will be issued with a personalised training certificate.

the details

90 minutes to 3 hours to complete
Human based compentcy tested
Personalised certificate on completion!

upskill your team

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Human Experience acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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