If you want to know exactly how your business is performing against your service and sales standards, Nic will present the results and fire up your team! No matter where your business is at when it comes to customer service, Nic will give your organisation clarity and get your team aligned to deliver an exceptional experience to your customers.
Nic will cover
- Why should you care about service?
- How did your business perform?
- What are the insights and opportunities here?
- What next?
Armed with the data and insights of having mystery shopped your business and from her ongoing work in your industry, Nic’s keynotes are not just thought provoking – they’re practical.
She’ll empower and align your team to make service a priority so that it creates a lasting impact on your business results.
topics
- Mystery solved
- Recruit, train, retain, repeat
- The Human Experience
- Coaching Conversations
Armed with data and insights from her ongoing work as founder and CEO of mystery shopping company, Human Experience, Nic’s keynotes aren’t just thought-provoking—they’re practical.
She’ll empower you and your organisation with the tools to take action and build a culture of customer centricity that creates a lasting impact on business results.
Speaking On Stages For
“Nic McClanachan is indeed the Customer Service Whisperer! Her insight into consumer behaviour is second to none. It’s research and data driven, but undeniably you also know that Nic just lives and breathes connection with customers. She has the tools and insights to help businesses across industry succeed.
Nic truly connects with audiences in an authentic and often vulnerable presence – creating a safe space for feedback and improvement, along with insights and tangible actions that delegates can take away and implement immediately.”
Looking to inspire and educate your audience? Enquire about booking Nic
In Person|Virtually
Since 2016, Nic has delivered keynotes for Anytime Fitness Australia, TerryWhite Chemmart, Australian Hotels Association, AMP, KX Pilates, Harris Farm Markets, Capital Chemist Group, ING, Facebook, Business Chicks, Kerwin Rae, Business Blueprint, Plus Fitness, Liquor Stores Association NSW, Groupon and more.
the experience
Nic’s relatable approach, passion for inspiring action and a focus on business growth is evident in every conversation she leads.
Looking to inspire and educate your audience. Enquire about booking Nic
