The HUMAN X factor
we work to...
Behaviour and
Performance
with Coaching
Skills
Customer
Experience
Business
Results
"Human Experience has helped us to identify issues within our call centre and the feedback has helped our team and our service improve. It’s great for training and coaching purposes and we are so glad we decided to do this."
Here’s how we achieve the best results for our clients...
Everything is measurable and “benchmarkable”
When we mystery shop your business, we take an objective approach that is fully tailored to your service, sales and / or compliance standards. Our job is to measure whether your standards are being executed successfully by your team.
Where there are gaps, our reports provide you with an objective
coaching tool to help you manage your team’s performance and compare results over time.
Where there are wins, we’ll highlight your success, because we know this means the feedback system is working!
Everything is measurable and “benchmarkable”
When we mystery shop your business, we take an objective approach that is fully tailored to your service, sales and / or compliance standards. Our job is to measure whether your standards are being executed successfully by your team.
Where there are gaps, our reports provide you with an objective
coaching tool to help you manage your team’s performance and compare results over time.
Where there are wins, we’ll highlight your success, because we know this means the feedback system is working!
Shoppers are extensively trained on your brand.
We take the training and professionalism of our mystery shoppers incredibly seriously. It’s why we think we’ve got the best trained shopping professionals in the business.
Our screening processes ensure that we select shoppers with a background in service and / or compliance and supervision.
Our training reinforces our commitment to being objective, accurate and detailed in every report, with all shoppers needing to score 100% in their brand knowledge check prior to being approved and allocated to shop that brand.
Monthly summaries, trend analysis, live dashboards.
Over a series of mystery shops, you will be provided with some incredibly valuable data points.
- What location/s and which team member/s are and are not successfully delivering on your standards?
- The coaching opportunities you need to employ.
- What the high-performing locations are doing that low performing locations are not.
- How to use this data to make better business decisions.
With our group summary reports, trending data and live dashboards, we’re confident that you will fall in love with the insights this brings to your business.
case studies
