Human Experience

Welcome to Human Experience... your mystery shopping partner

Helping businesses provide an average customer experience — consistently.

Welcome to Human Experience... your mystery shopping partner

Helping businesses provide an exceptional customer experience — consistently.

The key to maximising sales is providing a consistently high standard of service…

Your customer experience is your brand experience and the key to maximising sales is having your team provide the best human experience — consistently.

Providing an extraordinary customer experience can be challenging when you’re hamstrung by human and data issues.

the problems

Managers lacking
coaching skills
Finding, training &
retaining staff
Poor/ incomplete
data to act on

Shifting team performance to improve business results shouldn’t be a mystery. This is our jam.

We Shop For

We change results...

At Human Experience, our custom mystery shopping service delivers objective feedback with powerful data points that are easy to read, simple to act on and able to be tracked.

you will experience

Empowered teams that take pride in their work
Upskilled managers that can coach their people
Becoming a
sought-after employer
Knowing areas of priority to improve sales performance

the results

“Since Mystery Shopping with Human Experience, our event sales have increased by 20%.
Our feedback on customer service has increased from an average of 70% to 90% across all of our venues”
Shaun Chapman, W Short Hotel Group, People & Culture Manager.

the shopping experts

Experienced + well
trained shoppers
Designed to your
service standards
We shop over the
phone, in person or online
Customised dashboard
for up-to-date data
Consistent mystery
shops, regular feedback
Ongoing insights to
coach, train and retain teams

meet our founder

Meet Nic, Founder & CEO

Having owned multiple businesses and led teams of 150+ people over the past 20 years, I know the frustration of seeing inconsistencies in your customer experience but not knowing how to fix it.

I also know the impact and growth that a high performing and outcomes-focused team can achieve for a business.

“We’re about impact and growth”

That’s what I want for you — it’s why Human Experience exists; to give businesses the insights and tools they need to positively shift the behaviours of teams in order to improve business results.

Seeing a client engage with our objective feedback, implement recommendations and get the business results they’ve long been seeking is what I love!

Are you ready to see a change in your business?

Human Experience acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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