Recently we mystery shopped 50 Australian businesses to see if their team members either suggested something extra or the “up” option.
Recently we mystery shopped 50 Australian businesses Read More »
10 years later, we do 1,000 mystery shops a month, and it almost didn’t happen!
10 years ago I said yes to something I had no business saying yes to Read More »
When JULY first partnered with Human Experience, mystery shopping wasn’t just off their radar, they were actively against it.
Almost three years later, it’s become an integral part of how they protect the customer experience as they grow.
Read the full story below.
They didn’t want mystery shopping. Now they can’t imagine their business without it. Read More »
The customer is already ready to buy. The question is: does your team have the knowledge and care to recognise the opportunity in front of them?
Would you like fries with that? Read More »
Two weeks ago, we shared the results of a mystery shopping project across 50 Australian and New Zealand businesses, testing how quickly — and how personally — they followed up on a genuine customer enquiry.
What’s the cost of not following up? Read More »
Recently I mystery shopped 50 businesses across Australia and New Zealand to see how they actually respond to a new customer enquiry.
The results are in! What happened when I enquired at 50 Australian businesses Read More »
Recently we mystery shopped 50 Australian businesses – check out our behind the scenes video.
Businesses invest heavily in generating customer enquiries, but what happens after the enquiry arrives? Explore the role of response times, follow-up frequency and customer engagement in converting enquiries into customers.
Why following up is so important Read More »
Over the past few weeks, we’ve been asking people to participate in our poll with one simple question: “As a retail customer, on average, how often are you acknowledged by a staff member within 60 seconds?”
Consumer survey results are in – how do they feel about being acknowledged? Read More »
A little while ago, I walked into 50 retail stores to assess if I would be acknowledged within one minute.
The results are in – how many times was I acknowledged?
The results are in – how many times was I acknowledged? Read More »
Human Experience is a mystery shopping company that objectively measures and benchmarks the execution of your service, sales and compliance standards.
We are all about positively shifting the performance of your team in order to provide exceptional customer experiences and improve your business results.
