he-admin, Author at Human Experience


A 23% premium

I am a fully engaged customer with all nine of these brands and I have absolutely no doubt that I will represent a 23% premium.

Do it like Disneyland does

In December 2018, I had the opportunity to go behind the scenes at Disneyland. Last month we visited Disneyland as a family of 8. All organisations in the business of service have a chance to do it like Disneyland does…

The X factor in customer service – lululemon

This story is about the exceptional service at Lululemon. What makes it even more special is this service story is not a one off example, Lululemon is the king (and queen) of delivering an exceptional customer experience consistently.


I think mystery shopping is incredibly valuable in showing our team that we take our business—and our customer service—very seriously. It’s a vital tool to acknowledge great work whilst also finding ways to continue improving our business.

Human Experience acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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