When mixing personal with business does work
Working together was never part of the plan, but mixing personal with business is really working for us!
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Growing pains hurt!
Growing pains. They’re real, they hurt, and in recent months, I’ve been surrounded by them.
Growing pains hurt! Read More »
Who’s afraid of the big bad phone call?
Picking up the phone and making calls is super beneficial to me and my business. I’d go so far as to say it’s a point of difference.
Who’s afraid of the big bad phone call? Read More »
There’s every chance you could be the only conversation someone has today
You’ll never know who it might be, but if you work in service, you will probably serve at least one person today who doesn’t interact with another human all day besides you.
There’s every chance you could be the only conversation someone has today Read More »
Versus the competition
What if the competition was not YOUR competition?
Versus the competition Read More »
The suboptimal performance equation
As a leader, how do you know if you are the reason for the suboptimal performance in your team?
The suboptimal performance equation Read More »
Hungry for results and ready to act
After 12 weeks of mystery shopping, this client increased their conversion rate by 28%. It’s now 12 months since they started mystery shopping and they’ve consistently maintained this high conversion rate across every site.
Hungry for results and ready to act Read More »
Super simple and costs nothing
This staff member did something super simple that cost her nothing extra. Because of what she did, we will be going back, we will tell others about this business and I have no doubt they will continue to build loyal customers.
Super simple and costs nothing Read More »
Progress over the end result
Want to get better results? Start by focusing on progress and asking your team these 3 questions…
Progress over the end result Read More »