A 23% premium
I am a fully engaged customer with all nine of these brands and I have absolutely no doubt that I will represent a 23% premium.
An Alternative View to Corporate Ultimatums
Business has changed. Building culture, connection, and performance requires effort and deliberate thought.
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The X factor in customer service – Mary the Housekeeper
Anyone can choose to make a positive impact on customers. Mary is the perfect example of the fact that it doesn’t matter what role you’re in; all that matters is that you make the choice to care.
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Do it like Disneyland does
In December 2018, I had the opportunity to go behind the scenes at Disneyland. Last month we visited Disneyland as a family of 8. All organisations in the business of service have a chance to do it like Disneyland does…
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The X factor in customer service – Happyfield
If you care enough to be dedicated to being exceptional, you will experience exceptional results. Happyfield is a brilliant example of this in action.
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The X factor in customer service – W. Short Hotel Group
This is the level of service that you can expect at any W. Short venue on any given day. Could you say the same about your business?
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The X factor in customer service – Azura Finance
If you’re in the business of serving customers, please be like Riwaz and Tom from Azura Financial.
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The X factor in customer service – lululemon
This story is about the exceptional service at Lululemon. What makes it even more special is this service story is not a one off example, Lululemon is the king (and queen) of delivering an exceptional customer experience consistently.
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The X factor in customer service – Allianz Stadium, Sydney
This story is about an experience we had at Allianz Stadium. We were expecting to be wowed by Elton John (and we were) but we were also wowed by the service!
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nodo
I think mystery shopping is incredibly valuable in showing our team that we take our business—and our customer service—very seriously. It’s a vital tool to acknowledge great work whilst also finding ways to continue improving our business.