Over the past few weeks, we’ve been asking people to participate in our poll with one simple question: “As a retail customer, on average, how often are you acknowledged by a staff member within 60 seconds?”
Consumer survey results are in – how do they feel about being acknowledged? Read More »
After 12 weeks of mystery shopping, this client increased their conversion rate by 28%. It’s now 12 months since they started mystery shopping and they’ve consistently maintained this high conversion rate across every site.
Hungry for results and ready to act Read More »
How many sales follow-up calls are being made (or not made) by your team?
A dive into our data on sales follow up Read More »
Human Experience is a mystery shopping company that objectively measures and benchmarks the execution of your service, sales and compliance standards.
We are all about positively shifting the performance of your team in order to provide exceptional customer experiences and improve your business results.
