Our Team + shoppers

nic

Nic McClanachan

FOUNDER & CEO

Strengths: Strategic, Communication, Achiever, Futuristic, Positivity

emily

Emily Kedzlie

Project Co-ordinator

Strengths: Intellection, Harmony, Empathy, Discipline, Focus

More About Emily

irene

Irene Zalavarria

Allocations Co-ordinator

Strengths: Responsibility, Harmony, Connectedness, Deliberate, Adaptability

More about Irene

sherlock

Sherlock

Mystery Shopper

Please note Sherlock’s real name has been concealed in order to maintain their mysterious identity

More About Sherlock

agatha

Agatha

Mystery Shopper

Please note Agatha's real name has been concealed in order to maintain their mysterious identity

More About Agatha

marple

Marple

Mystery Shopper

Please note Marple's real name has been concealed in order to maintain their mysterious identity

More About Marple

Book a strategy session with
Nic McClanachan

This strategy session with our Founder & CEO, Nic McClanachan is all about what’s going on in relation to your team’s performance and your service, sales and compliance standards.

At the conclusion of this conversation, Nic will give you her top 3 recommendations in terms of shifting your team’s performance to get better business results.

Book a Strategy Session

Mystery Shop
Your Team

Perhaps you want to just start with one mystery shop and see what kind of feedback you get? We have industry templates for online, fitness, retail, hospitality and travel and we can conduct in-person, over the phone or web-based mystery shops.

Mystery Shop your team

Book a keynote with
Nic McClanachan

Nic has been delivering keynotes since 2015. She prides herself on her authentic delivery, keeping it real and making sure the audience is left with simple and practical insights to walk away with. Nic specialises in the topics of human performance and customer experience.