Tell us a little bit about you and your business Harris Farm Markets is a family owned fresh food business with 25 retail markets and complementary wholesale and independent distribution businesses. My role here is as Director of People and Culture. It is a broad role, and in addition to a fairly typical HR portfolio, I also work closely with the CEOs and Leadership team to drive ongoing performance within the company. Why did you approach Human Tribe initially? Five years ago, Harris Farm Markets viewed itself as a chain of 25 fruit and vegetable stores and they had traditionally been
Mystery Shopping
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Nic McClanachan
This strategy session with our Founder & CEO, Nic McClanachan is all about what’s going on in relation to your team’s performance and your service, sales and compliance standards.
At the conclusion of this conversation, Nic will give you her top 3 recommendations in terms of shifting your team’s performance to get better business results.
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Perhaps you want to just start with one mystery shop and see what kind of feedback you get? We have industry templates for online, fitness, retail, hospitality and travel and we can conduct in-person, over the phone or web-based mystery shops.
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Nic McClanachan
Nic has been delivering keynotes since 2015. She prides herself on her authentic delivery, keeping it real and making sure the audience is left with simple and practical insights to walk away with. Nic specialises in the topics of human performance and customer experience.
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