If you’re ready to shift the behaviour or your team to change your business results, book in for a strategy session with our Founder & CEO, organise for your team to be mystery shopped or book Nic McClanachan in for a keynote now.
Perhaps you want to just start with one mystery shop and see what kind of feedback you get? We have industry templates for online, fitness, retail, hospitality and travel and we can conduct in-person, over the phone or web-based mystery shops.
Nic has been delivering keynotes since 2015. She prides herself on her authentic delivery, keeping it real and making sure the audience is left with simple and practical insights to walk away with. Nic specialises in the topics of human performance and customer experience.
Human Experience is a bespoke mystery shopping company that objectively measures and benchmarks the execution of your service, sales and compliance standards. We are all about positively shifting the behaviour of your team in order to change your business results.