The X factor in customer service – Bobby’s story
This story is about Bobby, who has built a sustainable business based on good old-fashioned service.
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Service
Can you explain what exceptional service looks like?
If you want your team to deliver a high standard of customer service consistently, you need to able to simply explain “What does your exceptional service look like?”
Can you explain what exceptional service looks like? Read More »
The current labour shortage – an excuse or opportunity?
The easy thing to do is blame the labour market shortage. Yes, it’s true and yes, it’s making service delivery hard. But not every business is choosing to be the victim of this current environment.
The current labour shortage – an excuse or opportunity? Read More »