This staff member did something super simple that cost her nothing extra. Because of what she did, we will be going back, we will tell others about this business and I have no doubt they will continue to build loyal customers.
Super simple and costs nothing Read More »
In a world where consumers are mindful about where they spend their money, the best retailers, like AS Colour, are investing to ensure their people deliver on their service standards – consistently.
A dream client with a dream result Read More »
I am a fully engaged customer with all nine of these brands and I have absolutely no doubt that I will represent a 23% premium.
Anyone can choose to make a positive impact on customers. Mary is the perfect example of the fact that it doesn’t matter what role you’re in; all that matters is that you make the choice to care.
The X factor in customer service – Mary the Housekeeper Read More »
If you care enough to be dedicated to being exceptional, you will experience exceptional results. Happyfield is a brilliant example of this in action.
The X factor in customer service – Happyfield Read More »
This is the level of service that you can expect at any W. Short venue on any given day. Could you say the same about your business?
The X factor in customer service – W. Short Hotel Group Read More »
If you’re in the business of serving customers, please be like Riwaz and Tom from Azura Financial.
The X factor in customer service – Azura Finance Read More »
This story is about the exceptional service at Lululemon. What makes it even more special is this service story is not a one off example, Lululemon is the king (and queen) of delivering an exceptional customer experience consistently.
The X factor in customer service – lululemon Read More »
This story is about an experience we had at Allianz Stadium. We were expecting to be wowed by Elton John (and we were) but we were also wowed by the service!
The X factor in customer service – Allianz Stadium, Sydney Read More »
This story is about Bobby, who has built a sustainable business based on good old-fashioned service.
The X factor in customer service – Bobby’s story Read More »
Human Experience is a mystery shopping company that objectively measures and benchmarks the execution of your service, sales and compliance standards.
We are all about positively shifting the performance of your team in order to provide exceptional customer experiences and improve your business results.