Trust. We all know that trust is important in every relationship that we have, both personally and in business. Yet despite its importance, it can be challenging to articulate how we earn it, how we lose it and how we maintain it.
Arguably the world’s leading expert on trust is Dr. Brené Brown (in the interest of full disclosure, I’ve been a fan girl for years). In March 2016, I heard Brené speak for Business Chicks in Sydney and something she said about trust that day has never left me. At the time, Brené was researching trust and leadership and she asked the 1,000 + gathering how they thought leaders could build trust. After some awkward silence and a few incorrect answers, Brené shared the results of her research.
It’s been nearly four years since I started Human Experience. During this time, it’s fair to say that I’ve spoken with a lot of people in business who are frustrated.
Before COVID-19 (BC) they were frustrated with the ongoing issues they had with their staff performance. And they were frustrated with the results they’re achieving, or more to the point, the results that their business is not achieving. Post COVID-19 (PC) the frustration seems to lie in not knowing what the future holds and if or how their business is going to move forward from here.