In September last year, my favourite blogger, Seth Godin, wrote a great article he called “One at a time. Over and over.”
In it, Seth spoke to the fact that it doesn’t matter to the customer that you’re serving right now; that they are 100th customer for you that day, that you have dozens of other things that you have to do or that last week you got an awesome online review. In that moment, to that customer, there’s just this one experience that they are having right now.
Over the past several years I’ve taken numerous business owners, senior leaders and teams within large organisations through a strategic planning framework.
No matter the team, the industry, or if we’re writing a 1-year or 3-year plan, the first step is always the same. Look back on the last 12 months. What will this year be remembered for? What were the highs? What were the lows?
A few years ago, I was speaking to a HR Manager who works in the retail industry and I was telling him about my new mystery shopping business. He screwed up his nose a bit and said “Mystery shopping? Isn’t that a bit old school? Does anyone even do that anymore?
I took a deep breath, told myself not to be defensive (although I must admit his comments did sting) and tried my best to explain the good work that we were doing with our clients...
One of my favourite activities to do when I’m facilitating a workshop is to ask the participants about the worst Manager they’ve ever had. I get them to share what this Manager did in small groups, and the room quickly fires up as people compare their workplace war stories. After several minutes, I bring them back to discuss as a group what the impact of that manager had on the workplace and how it made them feel. Sadly, there’s never a shortage of stories when I ask this set of questions...
Let's talk Networking - it's an essential component of the business world, but do you feel comfortable doing it?
A couple of months back I was asked to be a guest on the Dare 2 Care Podcast with Susan Judd. Susan is hosting a series with Women in Leadership aimed at speaking to young women entering the workforce. At the end of the interview, Susan asked me about the best advice I could give to young women and one of my three pieces of advice was to build a strong network.
As recently as eight years ago...