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Leadership
The suboptimal performance equation
As a leader, how do you know if you are the reason for the suboptimal performance in your team?
Measurement
Hungry for results and ready to act
After 12 weeks of mystery shopping, this client increased their conversion rate by 28%. It's now 12 months since they started mystery shopping and they've ...
Service
Super simple and costs nothing
This staff member did something super simple that cost her nothing extra. Because of what she did, we will be going back, we will tell ...
Leadership
Progress over the end result
Want to get better results? Start by focusing on progress and asking your team these 3 questions...
Leadership
“Obv” leadership
We’ve all read the leadership books that tell us we need to lead by example. But why is it so rare that leaders do this ...
Featured BlogService
A dream client with a dream result
In a world where consumers are mindful about where they spend their money, the best retailers, like AS Colour, are investing to ensure their people ...
Service
A 23% premium
I am a fully engaged customer with all nine of these brands and I have absolutely no doubt that I will represent a 23% premium.
Leadership
An Alternative View to Corporate Ultimatums
Business has changed. Building culture, connection, and performance requires effort and deliberate thought.