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Featured BlogService
A dream client with a dream result
In a world where consumers are mindful about where they spend their money, the best retailers, like AS Colour, are investing to ensure their people ...
Service
A 23% premium
I am a fully engaged customer with all nine of these brands and I have absolutely no doubt that I will represent a 23% premium.
Leadership
An Alternative View to Corporate Ultimatums
Business has changed. Building culture, connection, and performance requires effort and deliberate thought.
Service
The X factor in customer service – Mary the Housekeeper
Anyone can choose to make a positive impact on customers. Mary is the perfect example of the fact that it doesn’t matter what role you’re ...
Leadership
Do it like Disneyland does
In December 2018, I had the opportunity to go behind the scenes at Disneyland. Last month we visited Disneyland as a family of 8. All ...
Service
The X factor in customer service – Happyfield
If you care enough to be dedicated to being exceptional, you will experience exceptional results. Happyfield is a brilliant example of this in action.
Service
The X factor in customer service – W. Short Hotel Group
This is the level of service that you can expect at any W. Short venue on any given day. Could you say the same about ...
Service
The X factor in customer service – Azura Finance
If you're in the business of serving customers, please be like Riwaz and Tom from Azura Financial.
Service
The X factor in customer service – lululemon
This story is about the exceptional service at Lululemon. What makes it even more special is this service story is not a one off example, ...
Human Experience acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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