Featured Blog
A 23% premium
I am a fully engaged customer with all nine of these brands and I have absolutely no doubt that I will represent a 23% premium.
I am a fully engaged customer with all nine of these brands and I have absolutely no doubt that I will represent a 23% premium.
Business has changed. Building culture, connection, and performance requires effort and deliberate thought.
Anyone can choose to make a positive impact on customers. Mary is the perfect example of the fact that it doesn’t matter what role you’re in; all that matters is that you make the choice to care.
In December 2018, I had the opportunity to go behind the scenes at Disneyland. Last month we visited Disneyland as a family of 8. All organisations in the business of service have a chance to do it like Disneyland does…
If you care enough to be dedicated to being exceptional, you will experience exceptional results. Happyfield is a brilliant example of this in action.
This is the level of service that you can expect at any W. Short venue on any given day. Could you say the same about your business?
If you’re in the business of serving customers, please be like Riwaz and Tom from Azura Financial.
This story is about the exceptional service at Lululemon. What makes it even more special is this service story is not a one off example, Lululemon is the king (and queen) of delivering an exceptional customer experience consistently.
This story is about an experience we had at Allianz Stadium. We were expecting to be wowed by Elton John (and we were) but we were also wowed by the service!
Human Experience is a mystery shopping company that objectively measures and benchmarks the execution of your service, sales and compliance standards.
We are all about positively shifting the performance of your team in order to provide exceptional customer experiences and improve your business results.