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Recently we mystery shopped 50 Australian businesses
Recently we mystery shopped 50 Australian businesses to see if their team members either suggested something extra or the “up” option.
Service
10 years ago I said yes to something I had no business saying yes to
10 years later, we do 1,000 mystery shops a month, and it almost didn't happen!
Featured BlogService
They didn’t want mystery shopping. Now they can’t imagine their business without it.
When JULY first partnered with Human Experience, mystery shopping wasn’t just off their radar, they were actively against it. Almost three years later, it’s become ...
Service
Would you like fries with that?
The customer is already ready to buy. The question is: does your team have the knowledge and care to recognise the opportunity in front of ...
Service
What’s the cost of not following up?
Two weeks ago, we shared the results of a mystery shopping project across 50 Australian and New Zealand businesses, testing how quickly — and how ...
Service
The results are in! What happened when I enquired at 50 Australian businesses
Recently I mystery shopped 50 businesses across Australia and New Zealand to see how they actually respond to a new customer enquiry.
Service
Recently I mystery shopped 50 Australian businesses to see how they would respond to my enquiry
Recently we mystery shopped 50 Australian businesses - check out our behind the scenes video.
Service
Why following up is so important
Businesses invest heavily in generating customer enquiries, but what happens after the enquiry arrives? Explore the role of response times, follow-up frequency and customer engagement ...
Measurement
Consumer survey results are in – how do they feel about being acknowledged?
Over the past few weeks, we've been asking people to participate in our poll with one simple question: "As a retail customer, on average, how ...
