Human Experience has helped us to identify issues within our call centre and the feedback has helped our team and our service improve. It’s great for training and coaching purposes and we are so glad we decided to do this.
Since Mystery Shopping with Human Experience, our event sales have increased by 20% and our online feedback based around service has gone from an average of 70% to an average of 90% across all of our venues.
Since introducing the Human Experience Mystery Shopping process into our clubs, we have seen our team of Sales Managers and Relationship Consultants take more pride in their work, hold each other accountable to a high standard and an overall improvement in our sales performance vs prior year.
Human Experience acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.