“It’s changed how we operate as a business. It’s elevated us beyond where we even thought we could be.”
How July Turned Mystery Shopping Into a Tool for Raising Customer Experience Standards Read More »
Human Experience has helped us to identify issues within our call centre and the feedback has helped our team and our service improve. It’s great for training and coaching purposes and we are so glad we decided to do this.
Since Mystery Shopping with Human Experience, our event sales have increased by 20% and our online feedback based around service has gone from an average of 70% to an average of 90% across all of our venues.
W Short Hotel Group Read More »
Since introducing the Human Experience Mystery Shopping process into our clubs, we have seen our team of Sales Managers and Relationship Consultants take more pride in their work, hold each other accountable to a high standard and an overall improvement in our sales performance vs prior year.
Virgin Active Australia Read More »
The easy thing to do is blame the labour market shortage. Yes, it’s true and yes, it’s making service delivery hard. But not every business is choosing to be the victim of this current environment.
The current labour shortage – an excuse or opportunity? Read More »
How do you want the people that you manage to think about you when they’re reflecting on the best and worst bosses they’ve had?
Jim’s ripple effect Read More »
How many sales follow-up calls are being made (or not made) by your team?
A dive into our data on sales follow up Read More »
If you want to improve your results, perhaps it’s time to get conscious around how you respond to feedback?
What do tigers and getting feedback have in common? Read More »
Human Experience is a mystery shopping company that objectively measures and benchmarks the execution of your service, sales and compliance standards.
We are all about positively shifting the performance of your team in order to provide exceptional customer experiences and improve your business results.
