Appliances Online
Human Experience has helped us to identify issues within our call centre and the feedback has helped our team and our service improve. It’s great for training and coaching purposes and we are so glad we decided to do this.
W Short Hotel Group
Since Mystery Shopping with Human Experience, our event sales have increased by 20% and our online feedback based around service has gone from an average of 70% to an average of 90% across all of our venues.
W Short Hotel Group Read More »
Virgin Active Australia
Since introducing the Human Experience Mystery Shopping process into our clubs, we have seen our team of Sales Managers and Relationship Consultants take more pride in their work, hold each other accountable to a high standard and an overall improvement in our sales performance vs prior year.
Virgin Active Australia Read More »
The current labour shortage – an excuse or opportunity?
The easy thing to do is blame the labour market shortage. Yes, it’s true and yes, it’s making service delivery hard. But not every business is choosing to be the victim of this current environment.
The current labour shortage – an excuse or opportunity? Read More »
Jim’s ripple effect
How do you want the people that you manage to think about you when they’re reflecting on the best and worst bosses they’ve had?
Jim’s ripple effect Read More »
A dive into our data on sales follow up
How many sales follow-up calls are being made (or not made) by your team?
A dive into our data on sales follow up Read More »
What do tigers and getting feedback have in common?
If you want to improve your results, perhaps it’s time to get conscious around how you respond to feedback?
What do tigers and getting feedback have in common? Read More »